Grievance Redressal.

1Our Grievance Officer

The Grievance Officer is appointed under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and also handles concerns under the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023.

2What you can raise

• Content that violates our Terms or Community Guidelines, or the law;
• content that identifies a patient, or that concerns you personally;
• impersonation or a fake profile;
• a decision we made about your account, content or verification;
• concerns about your personal data; and
• billing or subscription issues that support has not resolved.

3How to file a grievance

Email support@medsocio.com with the subject line "Grievance", and include:

• your name and registered email address or mobile number;
• a clear description of your concern;
• links to, or screenshots of, the content involved, if any; and
• any supporting documents.

You can also report content directly using the report option on the Platform.

4Our timelines

1. Within 24 hoursWe acknowledge your grievance.
2. Within 24 hoursWe act on complaints about content that exposes a person's private areas, shows them in a sexual act, or impersonates them in such material, as required by law.
3. Within 72 hoursWe act on other content-removal requests where the law requires this.
4. Within 15 daysWe resolve all other grievances and tell you the outcome.

5If you are not satisfied

• For decisions about content or your account, you may appeal to the Grievance Appellate Committee constituted by the Government of India, within 30 days of our decision.
• For concerns about personal data, once you have used our grievance process, you may approach the Data Protection Board of India.